When does this actually open?
DentiBuddy opens to a small first group of clinics later this year.
Does the free trial start when I join the waitlist?
No. Joining the waitlist is free and does not start your trial. Your 30-day free trial begins only after DentiBuddy is set up and activated for your clinic.
What if the patient doesn't book?
DentiBuddy checks for an online booking and continues to follow up for a limited time while the patient remains unbooked. A confirmed online booking stops the follow-ups. A missed-adjustment policy notice is included only if your clinic uses one.
Do I have to encode every patient?
No. The patient scans your clinic's QR code and enters their name and email in Messenger. You only need to display or send the QR code.
What if the patient books another way?
DentiBuddy automatically detects bookings made through its online booking link. If a patient books by phone, walk-in, or staff message, your clinic needs to track that appointment separately. It will not automatically update the patient's reminder cycle. The patient does not need to scan the QR code again.
Can we change the reminder schedule, and does it sync with our calendar?
Yes. The reminder timing can follow your clinic's adjustment interval and can be updated when needed. Confirmed online bookings sync with Google Calendar.
Do patients need to install anything, and can they stop the reminders?
No new app is needed. Registration, reminders, and the booking link work through Messenger. Patients can ask the clinic to stop their reminders anytime.
What access do you need, and how is patient information used?
During guided setup, connect your Facebook account, approve the requested permissions, and choose your clinic's Facebook Page. Your clinic keeps ownership and control of the Page. Patient information is used only for your clinic's reminders and appointment communication. It is not sold, used for unrelated marketing, or shared with other clinics.
Can we customize the reminder messages or use another language?
Yes. You can request wording that fits your clinic in Filipino, Bisaya, English, or another language. Tell us what you'd like the messages to say, and we'll review what can be supported before they go live.